Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dew-eg.com. Or on our What's App number 01556545463 Please note that returns will be sent to our shipping service provider or by its courier
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@dew-eg.com.
Damages and issues
Please inspect your order after reception (Not during) and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
In the case of returns for items purchased through Buy 1 Get 1 Free or Buy 1 Get 2nd at X Price or Discount promotions, the following conditions apply:
- If you decide to return the purchased item, you must also return the free item or the second item purchased at a discount.
- All returned items must be in their original condition, unused, and with any tags or packaging intact.
- Refunds or exchanges will be provided only for the entire set of items purchased through the promotion. If any item from the promotion is missing or not returned, the refund or exchange will be processed based on the value of the items returned, excluding the free item or the second item purchased at a discount.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or by a transfere within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dew-eg.com.